Redefining the Mainstream: Local Government, Inclusive Communities

The Second National Conference on Reconciliation, Multiculturalism, Immigration and Human Rights


Jacquie Hudson
Manager Organisational Development, Kingston City Council, Victoria
Jenny Ashby
Jenny Ashby & Associates, Victoria

Listening & Responding - Community Impetus Drives Cultural Change in Kingston

This presentation will showcase the significant cultural shift which has occurred in response to the diverse needs of the Kingston community. It will demonstrate the benefits of taking a strategic whole of organisational approach to access & equity.

The presentation will include:
- Background - profile of Kingston, the need for change (amalgamation splitting communities of interest, lack of history etc, how the issues and unmet needs were identified)
- Key Drivers of change (Best Value, role of Elected Reps)
- Change Management Strategy (philosophy, corporate strategy, training & development, tools and supporting infrastructure)
- Key outcomes - measuring our success. This will include behavioural and practical examples and measurements of change.
- Critical Success Factors - why it was successful?
- Key Learnings from the past 15 months
- What next - building on the momentum

Jacquie has worked in the Human Resource Management and Organisational Development field for the past 12 years (half being in a senior management role) and has been instrumental in developing and implementing major change management programs within Local Government. Jacquie's approach is based around creating ownership and building capabilities across the organisation.

As the Principal Consultant for Jenny Ashby & Associates, Jenny has a sound record in strategic planning and has been involved in the development and establishment of a range of services and programs, particularly in the local government sector. With a Bachelor of Social Sciences and extensive experience in policy, research, consultation and service development, Jenny's achievements in the industry speak for themselves.

Presentation Type
30 min. Paper

Equipment Requirements:
Data Projector


Deakin Woolstores Campus, Geelong Waterfront
30 November - 1 December 2001